Returns & Refunds

30-day returns. If something isn't right, you can return it within 30 days of delivery for a full refund of the item price.

How to return

  1. Tell us. Email support@wardleylondon.co.uk within 30 days of delivery with your order number and the item(s) you're returning. You don't have to give a reason, but it helps us improve.
  2. Get your return details. We reply within one business day with the return address and your return reference.
  3. Pack and send. Pack items in their original packaging with tags attached, write your return reference on the parcel, and send it within 14 days of contacting us using a tracked service. Keep your proof of postage.
  4. Get your refund. We refund to your original payment method within 14 days of receiving your return (or of you giving us proof you've sent it, if earlier). We'll email you when it's done. Your bank may take a further 3–5 business days to show it.

Return conditions

To get a full refund, items should be unworn, unwashed, undamaged and returned with their original tags. You're welcome to try items on at home as you would in a shop. If an item comes back worn, washed or damaged, we may reduce the refund to reflect the loss in value.

Return costs

Return postage is paid by you, unless the item is faulty, damaged or not what you ordered — in that case we cover it. UK delivery is always free.

Exchanges

We don't offer direct exchanges. The quickest way to get a different size or colour is to place a new order and return the original item for a refund.

Items that can't be returned

Everything in our range can be returned under this policy, except gift cards.

Faulty or incorrect items

If an item is faulty, damaged or not what you ordered, email us with your order number and a photo. You have the right to reject a faulty item and get a full refund within 30 days of delivery, and after that you're entitled to a repair or replacement, or in some cases a refund, under the Consumer Rights Act 2015. We cover return postage for faulty and incorrect items.

Your legal right to cancel

Under the Consumer Contracts Regulations 2013 you can cancel your order within 14 days of the day you receive your goods, without giving a reason. Our 30-day returns window is in addition to, and doesn't reduce, this right. To cancel, send us a clear statement — for example by email to support@wardleylondon.co.uk — such as:

"I hereby give notice that I cancel my contract for the sale of the following goods: [items], ordered on [date] / received on [date]. Name: [name]. Address: [address]. Order number: [number]. Date: [date]."

Delivery destinations

We currently deliver to the United Kingdom only. Existing orders keep the delivery and returns terms that applied when they were placed.

WARDLEY is a trading name of Dn Global Trading LLC · Company details