Returns & Refunds
30-day returns. If something isn't right, you can return it within 30 days of delivery for a full refund of the item price. That's more than double the 14 days the law requires.
How to return
- Tell us. Email support@wardleylondon.co.uk within 30 days of delivery with your order number and the item(s) you're returning. You don't have to give a reason, but it helps us improve.
- Get your return details. We reply within one business day with the return address and your return reference.
- Pack and send. Pack items in their original packaging with tags attached, write your return reference on the parcel, and send it within 14 days of contacting us using a tracked service. Keep your proof of postage.
- Get your refund. We refund to your original payment method within 14 days of receiving your return (or of you giving us proof you've sent it, if earlier). We'll email you when it's done. Your bank may take a further 3–5 business days to show it.
Return conditions
To get a full refund, items should be unworn, unwashed, undamaged and returned with their original tags. You're welcome to try items on at home as you would in a shop. If an item comes back worn, washed or damaged, we may reduce the refund to reflect the loss in value.
Return costs
Return postage is paid by you, unless the item is faulty, damaged or not what you ordered — in that case we cover it. Because UK delivery is always free, there's no outbound delivery charge to refund.
Exchanges
We don't offer direct exchanges. The quickest way to get a different size or colour is to place a new order and return the original item for a refund.
Items that can't be returned
For hygiene reasons, underwear and socks can only be returned if they are still sealed in their original packaging; once the seal has been broken we can't accept them back, unless they are faulty. Gift cards can't be returned. Everything else in our range can be returned under this policy.
Faulty or incorrect items
If an item is faulty, damaged or not what you ordered, email us with your order number and a photo. You have the right to reject a faulty item and get a full refund within 30 days of delivery, and after that you're entitled to a repair or replacement, or in some cases a refund, under the Consumer Rights Act 2015. We cover return postage for faulty and incorrect items.
Your legal right to cancel
Under the Consumer Contracts Regulations 2013 you can cancel your order within 14 days of the day you receive your goods, without giving a reason. Our 30-day returns window is in addition to, and doesn't reduce, this right. To cancel, send us a clear statement — for example by email to support@wardleylondon.co.uk — such as:
"I hereby give notice that I cancel my contract for the sale of the following goods: [items], ordered on [date] / received on [date]. Name: [name]. Address: [address]. Order number: [number]. Date: [date]."
Who we are
Dn Global Trading LLC, trading as WARDLEY, 10s225 Kaye Ln, Willowbrook, IL 60527, United States. Email: support@wardleylondon.co.uk.