Versand
Free tracked delivery on every UK order. No minimum spend, no code needed.
Delivery at a glance
| Destination | Cost | Dispatch | Delivery after dispatch |
|---|---|---|---|
| England, Scotland, Wales, Northern Ireland | Free, tracked | 1–2 business days | 5–8 business days |
Business days are Monday to Friday, excluding UK bank holidays. Delivery times are estimates, not guarantees, and can be longer during busy periods such as Black Friday and Christmas.
Where we deliver
We deliver to addresses in the United Kingdom only. Within the United Kingdom, including the Scottish Highlands and Islands and Northern Ireland, delivery is tracked and free on every order, at no extra cost. We don't deliver to BFPO addresses, the Channel Islands or the Isle of Man at the moment, and we don't currently deliver outside the United Kingdom.
Order processing
Orders are processed Monday to Friday. Orders placed at the weekend or on a bank holiday are processed the next business day.
Our pieces are dispatched from our fulfilment partners' warehouses, so if you order more than one item they may arrive in separate parcels, each with its own tracking number.
Tracking
As soon as your parcel is scanned by the carrier we email your tracking number. It can take 24–48 hours for the first movement to show. You can follow your parcel on our order tracking page.
Prices and duties
All prices are shown in British pounds (GBP). The price you see is the price you pay, with no tax added at checkout. You shouldn't be asked to pay anything when your parcel arrives. If a carrier ever asks you for a fee, don't pay it — email us first and we'll sort it out.
Changing or cancelling an order
Need to change your size, colour or address? Email support@wardleylondon.co.uk as soon as possible. We can usually update or cancel an order until it has been dispatched. Once it has shipped, you can return it under our returns policy.
Late, lost or damaged parcels
If your tracking hasn't updated for 7 business days, or it says delivered but you can't find your parcel, email us with your order number. We'll open an investigation with the carrier and, if the parcel is lost, send a replacement or a full refund. If your order arrives damaged, email us within 14 days of delivery with a photo and we'll replace or refund it. This doesn't affect your statutory rights.
Questions?
Email support@wardleylondon.co.uk with your order number. We reply within one business day, Monday to Friday.