Frequently Asked Questions

Everything you need to know about delivery, returns, sizing and getting in touch. If your question isn't answered here, email support@wardleylondon.co.uk and we'll help.

Delivery

How does delivery work?

Orders are dispatched within 1–2 working days and tracked from dispatch to your door. We deliver to the United Kingdom and the United States, and delivery is free to both. UK orders arrive in 3–5 working days and US orders in 7–12 working days from the order date — see our Delivery page for full details.

How long does UK delivery take?

Orders are dispatched within 1–2 working days, with delivery in 3–5 working days from the order date. Business days are Monday to Friday, excluding UK bank holidays. Delivery times are estimates, not guarantees. See our Delivery page for full details.

How long does US delivery take?

US orders are dispatched within 1–2 working days, with free tracked delivery in 7–12 working days from the order date. Delivery times are estimates, not guarantees.

Will I pay customs or extra fees?

UK orders: no. The price you see at checkout is the total you pay, with no customs fees or extra charges on arrival. US orders: any US import duties are shown at checkout and paid there, so there's nothing more to pay on delivery. If a carrier ever asks you for a fee, don't pay it — email us first and we'll sort it out.

Returns

How do returns work?

You can return unworn items with tags within 30 days of delivery for a refund, and return postage is free on UK orders. Gift cards can't be returned, and underwear and socks can only be returned sealed in their original packaging. Email support@wardleylondon.co.uk with your order number to start your return, and we'll reply with your return details and return reference. We refund to your original payment method within 14 days of receiving your return, or of you giving us proof you have sent it if earlier. Full details are in our Returns & Refunds policy.

Do you offer exchanges?

No direct exchanges. Place a new order in the size or colour you need and return the original for a refund — we'll refund it within 14 days of receiving it.

Product & Sizing

How do I find the right size?

Check our size guide and the Size & Fit notes on each product page before you order. Fits vary by product, so compare your measurements before choosing your size. Still unsure? Email support@wardleylondon.co.uk and we'll help.

About Us

Who runs WARDLEY?

WARDLEY is a London-inspired online menswear label for customers in the UK and the US, run by Dn Global Trading LLC. Full company details are on our Company details page.

Contact

How do I contact you?

Email support@wardleylondon.co.uk — we reply within one business day, Monday to Friday. You can also use the live chat here on the site and we'll sort you out.